Customer Service and Technical Support

NxStage® is committed to helping customers, patients, and care partners achieve the full potential of our technology through support and a long-term partnership.

Customer Service

NxStage is dedicated to providing our customers and patients with outstanding customer service. Our Customer Service team has extensive customer care experience.

Our Customer Service professionals are ready, willing and able to assist with initial system acquisition, delivery and implementation, as well as customer needs that arise during ongoing use.

Technical Support

NxStage strives to maximize system up time and availability with expert technical support. Our Technical Support team members have a broad background and many years of experience in providing technical support. They have the expertise and commitment to provide timely assistance with any technical questions or issues.

They provide:

  • 24 x 7 technical support to assist with any technical questions that arise.
  • Commitment to resolving minor questions or issues rapidly and providing reassurance over the phone by guiding users through needed steps.
  • Next-day shipment of service swaps when appropriate to resolve more significant issues, while minimizing treatment interruption.
  • Innovative approaches and technology to perform routine system checks and preventive maintenance, to minimize treatment interruption.
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